Shipping & Delivery
Order Processing (Handling Time)
• All orders are processed within 1 to 3 business days, excluding weekends and U.S. public holidays. Orders placed after business hours (US Eastern Time) will be processed on the next business day.
• “Business days” refers to Monday through Friday, excluding recognized U.S. federal holidays.
Shipping Carriers
We partner with trusted global carriers (USPS, UPS, FedEx, DHL) to ensure secure and timely delivery.
Shipping Coverage & Costs
We ship to most countries worldwide, excluding regions currently subject to international sanctions or specific shipping restrictions.
For each region below, the shipping fee is USD $12.99 for orders under USD $59.99, and free for orders of USD $59.99 or more (applied at checkout).
| Region | Countries/Areas Included | Order Handling Time | Delivery Time (Transit) |
|---|---|---|---|
| North America | United States, Canada, Mexico | 1-3 business days | 7-15 business days |
| Europe | UK, Germany, France, Italy, Spain, etc. | 1-3 business days | 7-15 business days |
| Asia | Japan, South Korea, Singapore, etc. | 1-3 business days | 7-15 business days |
| Oceania | Australia, New Zealand | 1-3 business days | 7-15 business days |
| South America | Brazil, Argentina, Chile, etc. | 1-3 business days | 7-15 business days |
| Middle East | UAE, Saudi Arabia, Israel, etc. | 1-3 business days | 7-15 business days |
| Africa | South Africa, Nigeria, Egypt, etc. | 1-3 business days | 7-15 business days |
| Excluded Regions | Countries under international sanctions or shipping embargoes | — | — |
Tracking & Delivery
Once your order has shipped, you will receive a confirmation email with the shipping carrier’s name and a tracking number. You may track your shipment online at any time via the carrier’s website.
Shipping Restrictions
We do not ship to countries under international sanctions or destinations to which our carriers will not ship. If you place an order from a restricted region, the order will be automatically cancelled and refunded.
Origin / Fulfilment Address
Ship-from address: 14196 Cuddy Loop Apt 104, Woodbridge, VA 22193-5923, United States.
Note: Shipping times and availability are based on this fulfilment location unless otherwise stated.
Need Help?
If you have shipping questions or need assistance:
Email: help@rolltg.com
Phone: +1 703-980-1862
Business hours: Monday to Friday, 9:00 AM – 5:00 PM (U.S. Eastern Time)
Saturday & Sunday: Closed