Return & Exchange Policy

At Rolltg, your satisfaction is our top priority. Please read our return & exchange policy carefully.

Eligibility for Return or Exchange

You may request a return or exchange within 30 calendar days of the delivery date.
The item must be unused, unwashed, and in its original condition, with all original packaging, tags and accessories included.
Items must be returned in one package.
Returns are accepted only in the same country as the original delivery address. (If you require returns from other countries, please contact us.)
Customized or personalized items are not eligible for return or exchange (excluding defects).
Final-sale items are not eligible for return or exchange.
Damaged or defective items due to manufacturing or shipping issues are always eligible for free return/replacement at our cost.

Return Shipping Costs & Duties

Unless the item is defective or the error is ours, return shipping costs and any import duties or taxes are the customer’s responsibility.
We do not provide free return shipping unless explicitly stated.
In the case of a defective or incorrect product, Rolltg will cover all return shipping expenses.

How to Initiate a Return or Exchange

Contact us at help@rolltg.com (or call +1 703-980-1862) with:
- Your order number
- Proof of purchase (order confirmation email)
- Photo or video evidence if the product is defective/damaged
After approval, pack the item securely in the original packaging including the receipt and send it to:
14196 Cuddy Loop Apt 104
Woodbridge, VA 22193-5923
United States
Mark the return as “Rolltg Return” and keep tracking information.

Refunds

Once we receive and inspect the returned item, your refund will be processed within 7 business days.
Refunds will be issued to the original payment method.
Original shipping charges are non-refundable, unless the return is due to a defective item or our error.

Order Cancellations

Need help?
For any questions, contact us: