What products does Rolltg offer?
We specialize in premium home and lifestyle products, including Bouclé Pillows, Cotton Pillows, Linen Pillows, Velvet Pillows, and Scarves.
Do you ship internationally?
Yes, we ship worldwide. Shipping is free for orders over $59.99. For orders under $59.99, a $12.99 shipping fee applies.
How long does shipping take?
Most orders arrive within 7–15 business days, depending on your location. You will receive tracking information once your order has shipped.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can also track your order directly on our website.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, unwashed, and in their original condition with tags and packaging. For more details, please see our Return & Exchange Policy.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer unless the item is defective or damaged. In those cases, we will cover the return shipping.
How long does it take to receive a refund?
Once we receive and inspect your returned item, your refund will be issued within 7 business days to your original payment method.
Can I cancel or modify my order?
Yes, you may cancel or modify your order within 24 hours of placing it. If your order has already been processed or shipped, it cannot be canceled.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) as well as PayPal and other secure payment gateways available at checkout.
How can I contact customer support?
You can reach our customer support team by:
- Email: help@rolltg.com
- Phone: +1 703-658-1602
- Hours: Monday – Friday, 9am–5pm (Closed on weekends)